See What OUR CLIENTS Are Saying
We take great pride in providing top-notch customer care to both the businesses we support and the clients and patients they serve. Check out some testimonials below to see why Transcend Virtual Office Assistants is the best choice to bring balance and efficiency into your day-to-day operations.
As an office manager for a very busy specialist clinic, partnering with Transcend VOA was a game changer. I was able to send off work that needed to be completed without having to micromanage - I could just trust that it would be handled in a reasonable amount of time with minimal involvement from me. I no longer needed to stress about overlapping staff absences or constantly changing workloads. I could focus on projects that had been shoved to the side for far too long. Danielle is great at communicating, and we always felt aligned in our goals and values. The longer we worked together, the more she was able to anticipate my needs, and it all became virtually seamless. It was also beneficial to suddenly have a team working around the clock to meet our physician and patient needs without having to hire and manage it all myself. I would happily recommend Transcend to anyone who wants to improve their business.
Specialty Clinic, Edmonton AB
We are co-office managers that coordinate a very busy 8 physician specialist office. We have been working with Danielle St. Thomas for almost 10 years now. Danielle has a very strong work ethic, with proven leadership skills, and has met quality along with productivity standards and deadlines set out by our clinic. Danielle's job was also to comply with privacy policies and procedures which included the following: confidentiality, the release of information, and medical records as legal evidence. Over the years, Danielle has proven herself while being able to adapt quickly and overcome any challenges put forth with regard to completing our transcription and patient care needs. She was very hands-on with relaying this information to her team so that our patient care was never at risk. If an issue or concern was ever brought to attention, she was able to work through it, find a solution, and implement the necessary steps to ensure the issue had been taken care of.
Gastroenterology Clinic, Edmonton AB
“Danielle and the team at Transcend VOA are amazing! Easy to work with and do a great job - I highly recommend them!”
ENT Clinic, Calgary AB
We subcontracted our medical transcriptionist services to Danielle St. Thomas over a 6-year period. During that time, she accurately transcribed a high volume of technically complex medical dictation while ensuring exceptional levels of accuracy and confidentiality. Adept at using the latest voice recognition technology, Danielle excelled at transcribing, editing, and reviewing final reports and dictated material to identify and rectify errors in spelling, grammar, clarity, or consistency. With her strong communication and prioritization skills, as well as demonstrated expertise in critical thinking and analysis, I am confident that Danielle is prepared to make an immediate contribution to your team.
The highlights of Danielle's accomplishments while serving us include the following:
- Demonstrated success over 6 years, responsible for typing operative history, diagnostic, consultation, and cardiology reports for our business while maintaining a QA score of 98.7% or higher.
- Interpreted and meticulously transcribed dictation originating from myself and other healthcare professionals regarding therapeutic, clinical, and diagnostic consultations and outcomes, continually editing and clarifying inaccuracies without altering the content's original meaning.
- Possesses a deep knowledge base in comprehensive medical terminology and maintains an extensive list of references pertaining to more complex terms and procedures.
- Monitored, recorded, and maintained confidential materials.
- Demonstrated superior leadership, analytical, and organizational talents.
With Danielle's previous experience and sharp attention to detail, I am confident that she can make a positive impact on other clinics or businesses within Edmonton's medical community.
Internal Medicine Clinic, St. Albert AB
I have worked with Danielle St. Thomas over the past 6 years. Danielle is very professional & pleasant while managing our account. She addressed issues in a timely and effective manner which kept my clinic on track and the turnaround time for our patient reports timely.
Multidisciplinary Clinic, Edmonton AB