Our Key Services
We’re here to help you with everything we can. Below is a list of key services we can provide. If you don’t see a service you need, feel free to reach out as we provide many other services that may not be listed below. All of our services are personalized to your business to meet your every need. If you are interested in seeing how we can help you run more efficiently, contact us today for a free consultation.
Some services we provide include:
Customer Care:
- Billing and data entry
- Contacting customers and patients via phone or email
- Charting, billing, call center services
- Confirming appointments, providing appointment instructions (i.e. what to bring, arranging a ride home, what to expect)
- Reminding customers when it’s time to replace their equipment or supplies
- Calling and confirming patient information and demographics (new phone numbers, addresses and more)
Referrals:
- Contacting other professionals on your behalf
- Referral bookings
- Availability 24/7 so we can better reach clients and patients
Healthcare Essentials:
- Transcription
- Editing voice recognition generated documents
- Faxing services through EMR programs
- Linking scanned or received documents to charts
- Creating macros/templates within EMR
Product Sales:
- Assisting with selling and reselling home medical equipment and supplies
- Inside sales
Benefits of Choosing Transcend
- We’re available 24/7
- We’re affordable – you don’t have to pay for office supplies, computers, etc. Outsourcing is much more economical!
- Available to start immediately with short- or long-term contracts
- We learn how you do things and not the other way around
- Real, live humans for your customers to speak to
- Dedicated office assistants are assigned to each clinic or office to build rapport with you, your clients and patients
- Located in Canada, none of our employees are outsourced anywhere else!
Want to see what customers are saying about us? Take a look at our testimonials by clicking the button below.
Compliance & Privacy Agreements
Transcend Virtual Office Assistants is compliant with all aspects of the Health Information Act. All employees of Transcend Virtual Office Assistants are trained in Protected Health Information and are fully trained medical office assistants. For more information, please get in touch with us via phone at (780) 242-5934, or fill out our contact form.